Guest Experience

• Greet guests warmly in person and over the phone, creating a professional first impression.
• Make every guest feel welcome, cared for, and informed throughout their visit.
  Answer questions, solve issues quickly, and escalate concerns appropriately.
• Answer questions, solve issues quickly, and escalate concerns appropriately.

Scheduling + Day Flow

• Support the appointment schedule and help the day run smoothly and on time.
• Communicate with stylists on timing changes, guest needs, and schedule adjustments.
• Manage wait times and set clear expectations so guests feel taken care of.

Salon Operations + Team Support

• Keep the salon organized, productive, and guest-ready throughout the day.
• This is an active, on-the-floor role. You’ll be on your feet and moving throughout the salon most of the day while supporting guests and the team.
• Perform, track, and delegate daily support tasks (laundry, reset stations, cleaning checklists, inventory, product restock, etc.).
• Maintain a clean, welcoming environment including lobby/front desk, restrooms, and retail areas.

Systems + Tech Organization

• Confidently use a computer for daily tasks and communication.
• Use Google Drive + Google Docs, and have a basic comfort level with Google Sheets (tracking, simple updates, checklists).
• Use Google Drive + Google Docs, and have a basic comfort level with Google Sheets (tracking, simple updates, checklists).
• Help keep team resources organized and accessible.

Marketing + In-Salon Implementation

• Learn and understand current salon marketing initiatives and promotions.
• Help implement initiatives in the salon: signage, scripts, reminders, checklists, and consistent front-desk messaging.
• Gently remind stylists of active promotions and ensure the guest experience aligns with what we’re currently running.

Retail Support + Product Knowledge

• Learn product knowledge and become confident speaking about what we carry.
• Support retail sales by recommending products that truly match the guest’s needs (never pushy).
• Help guests leave empowered—understanding how to use their products at home to maintain results.
• Keep retail displays stocked and visually appealing.

Leadership Development

• Build leadership skills through coaching, feedback, and learning our salon systems.
• Model professionalism, positivity, and a solutions-first mindset.

What Success Looks Like in This Role

• Guests feel genuinely welcomed and supported, every visit.
• The day flows smoothly with clear communication between the front desk and stylists.
• The salon stays clean, organized, and calm - even during busy times.
• You take initiative, stay solutions-focused, and help the team stay aligned with current promotions.
• You’re confident talking about products and helping guests choose what supports their hair goals.
• Growth mindset: Eager to learn, improve, and contribute ideas that help the salon grow. Bringing solutions, spotting opportunities, and taking initiative to make things better.

Required Skills

• Strong customer service and communication (phone + in-person).
• Able to multitask and stay upbeat in a fast-paced environment.
• Organized, dependable, and able to follow systems/checklists.
• Comfortable with computers and using the basics of Google Drive/Docs (basic Google Sheets skills a plus).
• Willing and excited to learn salon software and product knowledge.

Nice to Have

• Eye for merchandising/retail presentation.
• Photography/content awareness (spotting great social media moments).